Revenue Management System

Contract notice


Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
London North Eastern Railway Limited
East Coast House 25 Skeldergate
United Kingdom
Contact person: Dave Edwards
Telephone: +116 3663188
NUTS code: UKD

Internet address(es):

Main address:

Address of the buyer profile:

I.2)Information about joint procurement
The procurement documents are available for unrestricted and full direct access, free of charge, at:
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted to the abovementioned address
I.4)Type of the contracting authority
Body governed by public law
I.5)Main activity
General public services

Section II: Object

II.1)Scope of the procurement

Revenue Management System

II.1.2)Main CPV code
II.1.3)Type of contract
II.1.4)Short description:

LNER relies on a Revenue Management System (RMS) to enable the Revenue Growth team to make decisions on what products are to be available for sale at any given time. The principle of this is to sell the right product to the right customer at the right time at the right price. LNER currently use a price sensitive forecasting and optimisation solution with fully integrated competitor fares. The current contract expires on 1.2.2020 and in order to meet our highly ambitious targets, we are looking to the market to see which system/solution is suitable to ensure we are in the best position to deliver incremental revenue beyond the current Revenue Management (RM) benefit. Now more than ever as we take our first step towards the East Coast Partnership, bringing track and train closer together, it is important that any investment made offers real value to the taxpayer. We would essentially be looking at pay back over a 5 year period.

II.1.5)Estimated total value
Value excluding VAT: 4 000 000.00 GBP
II.1.6)Information about lots
This contract is divided into lots: no
II.2.2)Additional CPV code(s)
II.2.3)Place of performance
NUTS code: UKE21
Main site or place of performance:

York, North Yorkshire, England

II.2.4)Description of the procurement:

Here at LNER we want to deliver a real step change in revenue growth through transforming our revenue management capability by introducing a state of the art revenue management system, totally integrated to other systems, supporting optimal decision making in a highly competitive marketplace.

The Company is looking for a supplier that will make a difference; one that has a proactive approach to the provision of services and will provoke fresh ideas. This supplier will want to work with LNER to support the Company vision ‘together, through our people, brilliant basics and pioneering spirit, we’ll deliver great experiences for our colleagues, customers and communities’. We are looking for a supplier to provide a superior innovative solution with the potential to evolve over the life of the contract and beyond.

The new Revenue Management System should enable us to make a significant step change in revenue growth by introducing leading-edge RM capabilities built into a robust, intuitive platform from which our Revenue Managers can make the most informed decisions. We are seeking to benchmark the industry to not only get the best out there but a system that will give LNER a leading edge. We are looking for a solution that’s scalable, can cope with changes in user requirements and also with growing passenger demand.

Ensuring that we have the latest and most innovative RMS will enable us to make the best decisions to maximise revenue and benefit customers. With the RMS linked directly to the new CEM system, we will be able to offer individualised customer offers, which will WOW our customers.

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
Value excluding VAT: 4 000 000.00 EUR
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 60
This contract is subject to renewal: yes
Description of renewals:

This contract will be for a period of 5 Years and at the end of 5 year term the contract will be re-tendered to establish what the market place has available.

II.2.9)Information about the limits on the number of candidates to be invited
Envisaged minimum number: 3
Maximum number: 6
Objective criteria for choosing the limited number of candidates:

The shortlisted suppliers must demonstrate proven experience in delivering and developing revenue management systems.

II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.12)Information about electronic catalogues
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information


Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
III.1.2)Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3)Technical and professional ability
Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract
Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract

Section IV: Procedure

IV.1.1)Type of procedure
Competitive procedure with negotiation
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated
IV.1.5)Information about negotiation
The contracting authority reserves the right to award the contract on the basis of the initial tenders without conducting negotiations
IV.1.6)Information about electronic auction
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure
IV.2.2)Time limit for receipt of tenders or requests to participate
Date: 01/10/2018
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates
Date: 05/10/2018
IV.2.4)Languages in which tenders or requests to participate may be submitted:
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
Tender must be valid until: 31/01/2019
IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: no
VI.2)Information about electronic workflows
VI.3)Additional information:
VI.4)Procedures for review
VI.4.1)Review body
London North Eastern Railway Limited
East Coast House 25 Skeldergate
United Kingdom
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained
VI.5)Date of dispatch of this notice: